The Best Live Chat Software in 2020

best live chat software in 2020

 

Live chat is probably one of the most dynamic ways to interact with your users, customers, or prospects nowadays.

With live chat, you can increase customer satisfaction, discover issues and feedback instantly and of course increase sales.

Why is live chat software so valuable? 

Well, there are numerous reasons for this but some of them include the fact that live chat is really convenient for the user. Another reason is that live chat creates more satisfied customers and with the right tool, you can turn every interaction into a longer relationship. 

According to Forbes, in 2018, the aggregate customer satisfaction rate of live chat experiences was approximately 83.1% — an increase of 2.5% from the previous year.

Talking about sales, website visitors are an astonishing 82% more likely to convert to customers if they’ve chatted with you first, according to Intercom.

Luckily, there is a wide selection of live chat software available on the market. And this is the reason why we have put together this list of the best ones out there (in no particular order) for you to tap in the conversion power of live chat.

If you’re looking for some shortcuts, jump straight to:

 

Freshchat by Freshworks

best live chat software freshchat

Freshchat is a customer messaging software that helps you not only to engage with your customers and prospects but to also delight them at scale without having to grow your team.

Key features are a best-in-class AI engine, chatbots that enable you to automate your conversations with no-code bot flows and also let bots learn from your knowledge base and answer questions precisely.

Zendesk Chat

best live chat software zendesk chat

Zendesk Chat is the live chat software trusted by enterprises and small businesses worldwide. With Zendesk Chat you can manage, monitor, and reply to visitor conversations from anywhere, provide live customer support and engage with new leads on your website.

LiveAgent

best live chat software live agent

LiveAgent is an award-winning help desk & live chat support platform that combines multiple channels into a single and compact package.

Comm100

best live chat software comm100

Comm100 live chat powers real-time, personalized customer engagements when visitors need it most.

Via website and mobile app, agents can engage more effectively and efficiently with a choice of powerful tools including co-browsing, auto-translation, and audio and video chat. 93% of Comm100 live chat users say they prefer live chat over any other channel.

JivoChat

best live chat software jivochat

JivoChat is an omnichannel customer service solution designed to fulfill all communication needs of your business. With their live chat, callback, email, telephony, social media integration, and chat for teams, businesses can keep track of everything with a single app, available on the web, desktop, or mobile devices.

They offer some handy features such as Smart Triggers, canned responses, pre-chat buttons, and automatic translations for over 90 languages.

Crisp

best live chat software crisp

Crisp is a customer messaging platform that helps SMBs to scale and improve their customers’ relationship through dedicated features such as live chat, shared inbox, knowledge base, chatbot and many others.

Acquire

acquire

Acquire is one-of-its-kind customer engagement software that provides a unified customer view, an all-in-one customer engagement along with integrations. Some of the customer support features offered by the software include co-browse, live chat, chatbot, analytics, video chat, messenger and knowledge base.

Chaport

best live chat software chatport

Modern live chat software for websites with auto-invitations, integrations with Facebook and messengers, saved replies, mobile apps, and more.

Beacon by Help Scout

best live chat software beacon

Beacon puts your help content front and center so your customers stay on track. ​​Every self-service answer is one less chat for your team.

Customerly

best live chat software customerly

Create an astonishing customer service experience seamlessly. Live Chat with superpowers. Video Chat, Screen share, Help Center, and automated questions at affordable prices.

MobileMonkey

best live chat software mobilemonkey

MobileMonkey enables companies to proactively engage with audiences via live web chat across multiple channels in order to generate leads, reengage customers, and offer real-time support. Using OmniChatⓇ technology and chatbot marketing automation, MobileMonkey instantly connects customers and prospects to brands through native web chat, SMS text messaging, Facebook Messenger, and other popular messaging apps, all from one platform.

Chatra

best live chat software chatra

Chatra is an all-in-one platform for customer support, incorporating live chat, email, business messenger and social conversations.

Podium

best live chat software podium

Podium is an Interaction Management platform that helps customers to collect and manage leads from live chats. It makes the process of getting reviews, private feedback and support smooth and easy.

BirdEye

best live chat software birdeye

BirdEye Interactions is the single customer interactions software for your team to connect with leads and customers through live chat, texting and bulk messaging.

Their live chat allows you to continue the conversation even when they leave your website, using their mobile phone number. In addition, Robin, BirdEye’s chatbot, frees up your team’s time by answering frequently asked questions and scheduling appointments automatically.

Userlike

best live chat software userlike

Userlike is the first and only live chat software to help businesses build customer relationships across messaging channels. With this tool you can chat with your customers on your website, Messenger, WhatsApp, Telegram and SMS.

Userlike is a messaging CRM for generating leads and following up naturally. It’s designed to support ongoing conversations with customers so when a customer contacts you again, your chat agents can see previous conversations and continue where they left off.

Their free plan includes unlimited chats and basic features for support in a small team. With their premium plans, you can unlock features like customization, chatbots, analytics and integrations with other business tools.

HappyFox

best live chat software freshworks

HappyFox is a software-as-a-service (SaaS) support platform. It offers an enterprise-grade help desk ticketing system and an intuitively designed live chat software. They also offer products like chatbots, business intelligence, workflows and in-app chat covering customer support suite of products.

SnapEngage

snapengage best live chat software

SnapEngage provides enterprise chat and chatbot software for businesses around the globe.

The solution makes it possible for sales and customer support teams to chat directly with their website visitors.

Intercom

Intercom allows you to increase website conversions with chatbots and grow sales through real-time conversations.

This is a comprehensive tool that is not only great for lead generation and marketing, but also for support and sales.

Wrapping up

So there you have it, an extensive list of live chat software to choose from in order to improve your customer’s experience and expectations.

Here at Rebrandly live chat has become one of the most important channels for our support and sales team. 

Are you utilizing the power of live chat yet? If we missed your favourite platform in this list, please let us know in the comments below – we’d love to hear from you.

 

Further Reading:

This Article is About:

  • Best Live Chat Software
  • Live Chat Software
  • Live Chat Customer Support

 

Angelo Rosati
Growth Marketing Manager at Rebrandly. +10 years in digital marketing, MBA, Volunteer, Team Leader.